At Renskes Shop, we’re committed to providing exceptional service for pet professionals and owners worldwide. Below you’ll find answers to our most common questions about our products, delivery, and services.

Product Questions

What types of products do you specialise in?
We focus on premium pet care essentials including:
  • Professional training and agility equipment
  • Veterinary-grade medical supplies
  • Quality medications and supplements
  • Specialised puppy nutrition
  • Premium wet food options
How do you ensure product quality?
All our products are carefully selected from trusted manufacturers. We particularly focus on:
  • Temperature-sensitive handling for supplements and medications
  • Reinforced packaging for fragile medical equipment
  • Products meeting international quality standards
Do you offer products for professional trainers and vets?
Absolutely! We cater specifically to:
  • Veterinary clinics needing medical supplies
  • Professional trainers requiring agility equipment
  • Breeders seeking premium puppy supplements

Delivery & Shipping

Where do you deliver?
We offer global delivery to most countries worldwide (excluding some remote regions in Asia and other locations). Our Armagh-based warehouse ensures efficient dispatch to all corners of the globe.
What are my shipping options?
We provide two reliable services:
Standard Express Shipping (£12.95)
• 10-15 business days after dispatch
• Priority handling via DHL/FedEx
• Fully tracked with signature
• Ideal for urgent medical supplies or training equipment
Free Standard Shipping (orders over £50)
• 15-25 business days after dispatch
• Basic tracking via EMS
• Perfect for routine orders of wet food or supplements
How long does order processing take?
All orders are packed within 1-2 business days from our Armagh headquarters. You’ll receive tracking information as soon as your order ships.
Do you handle customs documentation?
Yes! We take care of all necessary paperwork for international shipments, especially important for medications and supplements where special regulations apply.

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our systems.

Returns & Refunds

What’s your return policy?
We offer hassle-free returns within 15 days of delivery if any product doesn’t meet your expectations (or your pet’s approval!). Simply contact us at [email protected] to initiate the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long do refunds take?
Once we receive your returned items, refunds are processed within 5-7 business days and will be credited to your original payment method.

Customer Support

How can I contact customer service?
Our Armagh-based team is ready to help with any questions about:
  • Urgent medical supply deliveries
  • Bulk orders for clinics/trainers
  • Tracking assistance
  • Customs advice
Email us at: [email protected]
Do you offer support for international customers?
Yes! Our team has extensive experience handling international shipments and can advise on:
  • Customs requirements for medications/supplements
  • Import regulations in your country
  • Estimated delivery times to your location
Remember: At Renskes Shop, we’re not just delivering products – we’re delivering peace of mind for pet owners and professionals worldwide. Because when it comes to pet care, every day matters.