Privacy Policy

At Renskes Shop (“we”, “us”, or “our”), operating from 23 Portadown Rd, Armagh, GB CH7B 5UI, we are committed to protecting the privacy of veterinary professionals, pet trainers, breeders, and dedicated pet owners who use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website renskesshop.com.

2. Information We Collect

We collect the following types of information to provide and improve our services to global pet professionals:

2.1 Personal Information

• Account Information: Name, email address, phone number, business name (for veterinary clinics/trainers)
• Payment Details: Encrypted payment card information (processed securely via third-party processors)
• Order Information: Shipping/billing addresses, product preferences (medical supplies, supplements, etc.)
• Professional Details: For bulk orders of agility equipment or medical supplies

2.2 Non-Personal Information

• Browser type and version
• Pages visited and time spent on our training/medical product sections
• Referring website (particularly important for our international clientele)

3. How We Use Your Information

As specialists serving pet professionals, we use your data to:

• Process transactions for veterinary supplies and training equipment efficiently
• Provide order confirmations for time-sensitive medication shipments
• Offer one-click reordering for clinics needing regular medical supply deliveries
• Generate bulk order invoices for training facilities purchasing multiple kits
• Notify you about new puppy supplements or specialised wet food formulas
• Enhance security for high-value transactions common in our industry
• Comply with international regulations for veterinary product sales

4. Data Sharing and Disclosure

We may share information in these limited circumstances relevant to pet professionals:

• Payment Processors: To complete transactions (Visa, MasterCard, JCB, PayPal)
• Shipping Providers: For delivery of temperature-sensitive medications
• Customs Authorities: Required documentation for international supplement shipments
• Legal Compliance: When required for regulated veterinary products

We never sell your data to third-party marketers.

5. Data Storage and Security

We implement measures specifically designed for pet professionals:

• Bank-level encryption for all transactions
• Secure storage of partial payment details only (as required for recurring orders)
• Regular security audits of our medical supply ordering systems
• Limited access to sensitive data (e.g., prescription medication orders)

Data is stored within the European Economic Area (EEA) with appropriate safeguards.

6. Your Rights

As a valued customer, you have the right to:

• Access your order history for medical supplies or training equipment
• Correct inaccuracies in your professional account details
• Request deletion of non-essential data (subject to legal retention requirements for veterinary products)
• Object to processing of non-transactional data
• Receive your data in portable format for business record-keeping

To exercise these rights, contact our Armagh-based team at [email protected].

7. Cookies and Tracking Technologies

We use these technologies to enhance service for busy pet professionals:

• Essential Cookies: For secure checkout of medical supplies and supplements
• Preference Cookies: To remember your clinic’s frequent purchases
• Analytics Cookies: To improve our product offerings for trainers and vets

You may adjust settings via your browser, though this may affect functionality for bulk ordering.

8. International Data Transfers

For customers outside the EEA ordering veterinary supplies:

• We use standard contractual clauses for data protection
• Currency conversion is handled by your card issuer
• Special procedures apply for regulated medication shipments

9. Policy Updates

We may update this policy to reflect changes in veterinary regulations or payment processing standards. Significant changes will be notified to customers with active orders for medical products.

10. Contact Us

For privacy concerns related to your professional purchases: