At Renskes Shop, we understand that veterinary professionals, trainers, and breeders require precision in their equipment and supplies. While we take every care to ensure your orders for leads, medical supplies, and supplements arrive in perfect condition, we’ve established this straightforward returns process for those rare occasions when adjustments are needed.

Our Return Policy

We accept returns within 15 days of delivery for most products. To be eligible:

  • Items must be unused and in original packaging
  • Medical supplies must have intact sterile seals
  • All tags must be attached for training equipment
Important Note: Due to hygiene and safety regulations, we cannot accept returns on:
  • Opened medication or supplements (including puppy supplements)
  • Partially used medical supplies
  • Opened wet food products

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Product name and quantity being returned
  • Reason for return
  • Whether you prefer an exchange or refund

2. Receive Return Authorization

Within 1 business day, we’ll email you:

  • Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • Customs documentation for international returns (if applicable)

3. Package and Ship

Securely repackage items with:

  • Original packaging materials
  • Completed return form (we’ll provide)
  • RMA number clearly visible

4. Processing

Once received at our Armagh facility:

  • Returns are inspected within 2 business days
  • Refunds processed within 3 business days post-approval
  • Exchanges shipped via your preferred method

Refund Information

Approved refunds will be issued to your original payment method:

  • Credit cards (Visa/MasterCard/JCB): 3-5 business days
  • PayPal: 1-3 business days

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

For agility equipment or medical supplies requiring different sizes/specifications:

  • We’ll cover one-way shipping for exchanges of equal or greater value
  • Price differences will be charged/refunded as needed
  • Priority processing for veterinary clinic exchanges

Return Shipping

Customers are responsible for return shipping costs unless the return results from our error. We recommend:

  • UK/EU: Royal Mail Signed For® with tracking
  • International: DHL or FedEx with customs documentation

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Renskes Shop Team, I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]: Product Name: [Product Name] Quantity: [Number of Items] Reason: [Brief Reason – e.g., incorrect size, damaged during shipping] [For exchanges, please specify desired replacement product] My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for [Product Name/SKU] [ ] Store credit I confirm the items are unused and in original packaging with all seals intact. Best regards, [Your Full Name] [Your Contact Number] [Your Email Address]

Damaged or Incorrect Items

For veterinary-critical shipments received damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Include photos of damaged items and packaging
  • We’ll arrange expedited replacements for medical supplies

For any questions about our returns policy, contact our Armagh team at [email protected] or +44

+000 000 000
.