At Renskes Shop, we’re committed to providing veterinary professionals, trainers, and breeders with high-quality equipment and supplies delivered with care and precision. Below you’ll find all the details about our shipping options and straightforward returns process.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods
We offer two shipping options to meet your needs:
- Standard Shipping (£12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes tracking and insurance
- Free Shipping (Orders over £50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Basic tracking included
Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary during peak periods or due to customs processing.
Returns & Exchanges
We stand behind our products and want you to be completely satisfied with your purchase from our veterinary, training, and breeding supplies. Here’s how our returns process works:
Eligibility
We accept returns within 15 days of delivery for most products. To qualify for a return:
- Items must be unused and in original packaging
- Medical supplies must have intact sterile seals
- All tags must be attached for training equipment
Non-Returnable Items
Due to hygiene and safety regulations, we cannot accept returns on:
- Opened medication or supplements (including puppy supplements)
- Partially used medical supplies
- Opened wet food products
Step-by-Step Return Process
- Initiate Your Return
Email our customer service team at [email protected] with:- Your order number
- Product name and quantity being returned
- Reason for return
- Whether you prefer an exchange or refund
- Receive Return Authorization
Within 1 business day, we’ll email you:- Return Merchandise Authorization (RMA) number
- Return shipping instructions
- Customs documentation for international returns (if applicable)
- Package and Ship
Securely repackage items with:- Original packaging materials
- Completed return form (we’ll provide)
- RMA number clearly visible
- Processing
Once received at our Armagh facility:- Returns are inspected within 2 business days
- Refunds processed within 3 business days post-approval
- Exchanges shipped via your preferred method
Refund Information
Approved refunds will be issued to your original payment method:
- Credit cards (Visa/MasterCard/JCB): 3-5 business days
- PayPal: 1-3 business days
Original shipping fees are non-refundable unless the return is due to our error.
Exchange Policy
For agility equipment or medical supplies requiring different sizes/specifications:
- We’ll cover one-way shipping for exchanges of equal or greater value
- Price differences will be charged/refunded as needed
- Priority processing for veterinary clinic exchanges
Return Shipping
Customers are responsible for return shipping costs unless the return results from our error. We recommend:
- UK/EU: Royal Mail Signed For® with tracking
- International: DHL or FedEx with customs documentation
Damaged or Incorrect Items
For veterinary-critical shipments received damaged or incorrect:
- Contact us within 48 hours of delivery
- Include photos of damaged items and packaging
- We’ll arrange expedited replacements for medical supplies
Professional Service: As specialists serving veterinary professionals and animal trainers, we understand the importance of having the right equipment when you need it. Our team is committed to resolving any issues promptly to minimize disruption to your practice or training schedule.
For any questions about our shipping or returns policy, contact our Armagh team at [email protected] or +44
.