Term and Conditions

2.1 Account Information

When creating an account or making purchases, you agree to provide accurate, current, and complete information.

2.2 Prohibited Activities

You agree not to:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Use our products in ways contrary to their intended professional purposes
• Resell products without our express permission

2.3 Age Requirement

You must be at least 18 years old to make purchases on our site.

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, minor variations may occur.

3.2 Professional Use

Many products are designed for veterinary professionals and trainers. You are responsible for proper use according to professional standards.

3.3 Medical Products

Certain medical supplies require professional knowledge for safe use. By purchasing these items, you confirm you have appropriate qualifications.

4.1 Order Process

All orders are subject to availability and our acceptance. We reserve the right to refuse any order.

4.2 Pricing

Prices are in GBP (£) and exclude VAT where applicable. We may adjust prices but will honor the price at time of order confirmation.

4.3 Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal. Payment is processed at time of order.

4.4 Order Confirmation

You will receive email confirmation once your order is processed (within 1-2 business days).

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays).

5.2 Shipping Options

• Standard Shipping (£12.95): DHL/FedEx, 10-15 business days
• Free Shipping (Orders over £50): EMS, 15-25 business days

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations.

5.4 Customs and Duties

International customers are responsible for any customs fees or import taxes.

6.1 Return Policy

We accept returns within 15 days of delivery for most unused, unopened products in original packaging.

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Opened medication/supplements
• Partially used medical supplies
• Opened wet food products

6.3 Return Process

Contact us at [email protected] to initiate returns. You are responsible for return shipping unless the return is due to our error.

6.4 Refunds

Refunds are processed within 3 business days after we receive and inspect returned items. Original shipping fees are non-refundable.

8.1 Product Use

We are not liable for improper use of products contrary to their intended purposes or without proper professional supervision.

8.2 Website Availability

We strive to keep our site available but are not liable for temporary unavailability due to technical issues.

8.3 Maximum Liability

Our total liability for any claim related to your use of our site or products is limited to the purchase price of the products in question.